Terms & Conditions

Thank you for choosing to travel with Tour Tribe Ltd. These Terms & Conditions form the agreement between you (the “Traveller”) and us (“Tour Tribe Ltd”, “we”, “our”, “us”). By booking with us, you confirm that you have read, understood and agree to the following.

1. Booking, Deposit and Payments

• A £100 deposit secures your place. This is non-refundable and non-transferable.
• The remaining balance must be paid in full no later than 8 weeks (56 days) before departure.
• For bookings made within 8 weeks (56 days) of departure, the full balance is due at the time of booking.
• If payments are not made on time, we may treat your booking as cancelled.

Mandatory Travel Insurance

• It is a condition of travel with Tour Tribe Ltd that you hold valid and comprehensive travel insurance from the time of booking until the end of your trip.
• Your policy must cover at least:
  • cancellation and curtailment;
  • emergency medical treatment and repatriation;
  • personal liability;
  • loss of luggage and personal belongings.
• Proof of insurance may be requested before travel. Failure to provide adequate cover may result in cancellation without refund.

2. Cancellations and Refunds

If you cancel:

• More than 56 days before departure (more than 8 weeks): deposit retained.
• 55–28 days before departure (8 to 4 weeks, inclusive): 50% of the total trip cost is payable.
• 21–27 days before departure (just under 4 weeks): 75% of the total trip cost is payable.
• 20 days or fewer before departure (under 3 weeks): 100% of the total trip cost is payable.
• After the trip has started: no refunds or credits are available.

Transfers:

• Bookings cannot be transferred to another date.
• You may transfer your place to another traveller if they meet the trip requirements and you notify us in writing at least 7 days before departure.
• It is your responsibility to find the substitute traveller and ensure they provide all required information and documentation.
• If your booking includes a twin/shared room, the substitute traveller must be of the same gender.
• Any administration costs relating to the transfer are your responsibility.

If we cancel:

• All tours are subject to a minimum number of travellers. If this minimum is not met, we may cancel the trip.
• We will notify you no later than 30 days before departure. If the group fills sooner and is confirmed earlier, we will notify you then.
• You will receive a full refund of all monies paid if the tour is cancelled.
• We may also cancel due to safety concerns or other unavoidable reasons. In these cases, you will also receive a full refund of monies paid. This is our maximum liability.

3. Pre-Trip Essentials

Entry Requirements

• You are responsible for ensuring you meet all entry requirements for your destination, including passport validity, visas, vaccinations and health checks.
• Most countries require your passport to be valid for at least six months beyond the final date of your trip. You must check and comply with the rules that apply to your nationality and destination.
• You are responsible for obtaining any visas. We may provide general guidance, but it remains your duty to check official requirements and secure your visa in good time.
• Tour Tribe Ltd is not liable for denied boarding, refused entry, or any costs arising from insufficient passport validity, missing documents, or incorrect visas.

Health, Fitness and Medical Conditions

• By booking, you confirm that you are fit and well enough to participate and have an average level of fitness suitable for the chosen tour.
• If you have any medical condition or disability that may affect your participation, you must confidentially inform us at the time of booking (or as soon as possible thereafter). We reserve the right to refuse participation if we reasonably believe the trip is unsuitable.
• Our tours are not suitable for those with significantly reduced mobility unless travelling with a carer. Even then you must check with us first and large parts of the trip may not be suitable for you.

Vaccinations and Immunisations

• It is your responsibility to check the latest health and vaccination requirements for your destination (e.g., with your GP or the NHS Fit for Travel website).
• Tour Tribe Ltd is not responsible for advising on or arranging vaccinations.

4. Your Trip Experience

Group Size

• Final group sizes may vary. Smaller groups allow more personalised experiences, though may not suit everyone.

Itinerary Flexibility

• Our itineraries are intended as a guide. Adjustments may be made due to weather, closures, health and safety, or other factors. Any changes will always be made with the group’s best interests in mind.

Rooming Arrangements

• Solo travellers booking a shared/twin room will be paired with another traveller of the same gender, where possible.
• If a same-gender match is not available, you may need to upgrade to a single room at extra cost.
• On rare occasions, it may be necessary to change the advertised accommodation due to circumstances beyond our control (e.g., overbooking, closure, safety concerns). If this happens, we will provide alternative accommodation of a similar or higher standard at no extra cost.

Flights

• Flights are not included. You are responsible for arranging your own flights and travel to the trip start point.
• ⚠️ Do not book flights until you receive written confirmation from Tour Tribe Ltd that your trip is guaranteed to run.
• We may suggest suitable flights from your departure airport for your convenience. These are suggestions only provided in good faith.
• You are not required to travel on suggested flights. You may book alternatives provided you first check suitability with us before booking.
• Airport transfers are included for the suggested flights. If you arrive on a different flight, we will try to accommodate your transfer, but an extra transfer fee may apply.
• We have no obligation to share other travellers’ flight details with you.
• As we do not sell flights, our packages are not ATOL-protected. Flights booked separately are outside our responsibility.

5. Responsibility, Safety and Assumption of Risk

• Travel involves inherent risks. By booking, you accept that accidents, illness, injuries, delays or other unforeseen events may occur.
• All activities are undertaken at your own risk. While we and our partners take reasonable care, Tour Tribe Ltd cannot be held responsible for risks inherent to travel or adventure activities.
• Punctuality: Your guide will advise meeting times and places during the tour. If you are more than 10 minutes late, the group may continue without you. You must make your own way back to the hotel or re-join the group at your own expense. No refunds or compensation are available for missed parts of the tour due to lateness.
• Children: Children remain the sole responsibility of their parent(s)/legal guardian(s) at all times. For school groups, responsibility lies with the teacher(s)/supervising adult(s), who must ensure close supervision. Tour Tribe Ltd accepts no responsibility for children left unattended.
• Disability and Special Needs: If you have a disability or reduced mobility, you must disclose this at booking. Depending on the circumstances, you may be required to travel with a carer (friend/family member) for the duration of the trip. We cannot assume responsibility for the personal care of disabled travellers.
• Fitness to Travel: By booking, you confirm you are in good physical and mental health and have a level of fitness suitable for the itinerary.

Liability

• Tour Tribe Ltd accepts responsibility for ensuring that the package you book with us is supplied as described and that the services provided are performed with reasonable skill and care.
• We are not liable for any injury, illness, damage, loss, expense, or other claim of any description which results from:
  • your own acts or omissions;
  • the acts or omissions of a third party not connected with the provision of your arrangements; or
  • events which we could not, even with all due care, foresee or avoid.
• Our liability is limited to the arrangements we have contractually agreed to provide. We are not liable for additional services (such as flights, visas, or insurance) which you arrange independently.
• Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, or any liability which cannot lawfully be excluded under UK law.

6. Photographs and Media

Official Media

• We may take photos or videos during trips for promotional use. In line with our Privacy Policy, faces and identifying details are blurred before sharing on social media or marketing materials.
• If you prefer not to appear in official media, please inform us in writing before the trip.

Personal Media

• Fellow travellers may take their own photos/videos. Tour Tribe Ltd is not responsible for how such personal media is captured, used, or shared.

7. Changes by Us

• Minor changes (e.g., adjustments to activities or accommodation) may be made without refund.
• Significant changes (e.g., major alterations to the itinerary): you will be offered either
  • an alternative trip of equal value; or
  • a full refund of monies paid.

8. Force Majeure / Extraordinary Circumstances

If unavoidable and extraordinary circumstances occur at the destination or its immediate vicinity which significantly affect the trip or transport there, either party may cancel the booking without paying cancellation fees. A full refund will be given if the trip has not yet started; no additional compensation is due.

If such circumstances arise after the trip has begun and we are forced to terminate the package, you will be entitled to a refund only for the proportion of the trip not provided. No refund is due for services already delivered or enjoyed.

Examples include (but are not limited to):

• war or serious security problems such as terrorism or civil unrest;
• natural disasters such as earthquakes, floods, volcanic eruptions or wildfires;
• significant risks to human health such as outbreaks of serious disease or pandemics;
• severe weather conditions making it unsafe to travel;
• government travel restrictions or border closures.

9. Complaints and Assistance

If you experience difficulties during your trip, please contact Tour Tribe by calling WhatsApp number +447806 982196 (or +447737347120 as second option) or our local partner immediately so we can provide prompt assistance.

Our duty of assistance includes providing information on health services, local authorities, consular support, and help in finding alternative travel arrangements. This does not mean that Tour Tribe Ltd will pay for alternative transport, flights, accommodation, or other costs. These remain your responsibility and should be covered by your mandatory travel insurance.

If you remain dissatisfied, please submit a formal written complaint within 28 days of returning from your trip.

10. Financial Protection

Tour Tribe Ltd is a member of Trust My Travel. All payments are protected under this scheme, ensuring that in the unlikely event of our insolvency, your funds are fully safeguarded in line with the UK Package Travel Regulations.

11. Pre-Contractual Information

All information required under the Package Travel and Linked Travel Arrangements Regulations 2018 will be provided to you in your booking confirmation and itinerary. This includes details of destinations, duration, transport, accommodation, meals, activities, pricing, minimum numbers, and suitability for persons with reduced mobility. Together with these Terms & Conditions, this information forms part of your contract with Tour Tribe Ltd.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.